Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at email@example.com.
Returns on personalized items
All personalized items are not returnable or exchangeable (Products that have names or sayings on them)
If however, we made a mistake please let us know and we will do what we can do to fix it.
Please, before making your purchase double check all sizes and spellings to avoid any errors.
Returns on non personalized items
If you did not personalize your item, the item may be returned or exchanged in its original condition withing 30 days. You will need to provide your order number and you will have to pay for the return shipping.
Simply Sweet By B tries our best to make sure each of our customers are satisfied with their items. If for some reason you are not satisfied or have a question for us please contact us by clicking here
Orders are shipped within 5 business days after the order date.
Shipping time is 1-3 business days for USA. You can choose express shipping at checkout if you need faster delivery time. Note this will not make processing time faster.
All orders are shipped through United States Postal Service. Priority mail shipping.
Express shipping is available for faster delivery at checkout. This will not make processing time faster, just shipping time.
Simply Sweet By B only Ships to USA and Canada
Free shipping is only available to USA customers.
Simply Sweet By B offers two styles for personalization, depending on the item.
- Names are embroidered into the material with a professional embroidery machine.
- Heat Press Vinyl. This is applied with a special pressure machine at a high temperature. This ensures the name will be pressed into the fabric and be extremely durable.
Just about every item in the shop can be personalized. Please add your name or saying into the box provided on the items page.
If you have any questions please reach out with the lets chat button on the bottom right side of your screen.
We do not use recycled or retired bunker gear.
All items are made from new 100% cotton ripstop material. This material looks just like bunker gear.
The reason we choose to use this new material is because there could still be toxins on the material even after multiple washings. Your safety is our number one concern. Especially since we create a lot of items for babies and toddlers.
We also use new reflective tape.
Items that normally would be put in the washer can be washed in the washing machine, it is best to use delicate cycle or hand wash. All items should be line dried.
Items that can not go into a washer should be spot cleaned with a mild soap and water, and then hung to dry.